Cider.uk Privacy Policy

Our Contact Details

• Name: Embra Internet Ltd
• Address: Unit 47, 12 South Bridge, Edinburgh, EH1 1DD, United Kingdom
• E-mail: hello @ cider.uk
• Date: 1st March 2024

The Type of Personal Information We Collect We currently collect and process the following information:

• Personal identifiers, contacts, and characteristics (for example, name and contact details).

How We Get the Personal Information and Why We Have It Most of the personal information we process is provided to us directly by you for the following reasons:

• To respond to inquiries made through our contact form or via email.

We use the information that you have given us in order to respond to your inquiries and provide information about our services.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting  hello@ cider.uk.
• We have a contractual obligation

How We Store Your Personal Information Your information is securely stored.

We keep your personal information for 12 months. We will then dispose of your information by securely wiping the data (electronic deletion).

Your Data Protection Rights Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at dpo-enquiries @ cider.uk if you wish to make a request.

How to Complain If you have any concerns about our use of your personal information, you can make a complaint to us at:

• Post: DPO, Embra Internet Ltd, Unit 47, 12 South Bridge, Edinburgh, EH1 1DD, United Kingdom
• Email: dpo-enquiries @ cider.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Third-Party Services Our website includes embedded YouTube videos to provide additional content and enhance user experience. YouTube may collect data about you through these embedded videos. For more information about how YouTube collects and processes your data, please visit their privacy policy: YouTube Privacy Policy.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.